Frequently Asked Questions
Everything you need to know about your gear and your journey.
How do I know which running shoes are right for my gait?
We recommend checking our 'Gait Analysis Guide' or visiting a partner store. Generally, neutral runners need cushioned shoes, while those who overpronate should look for stability or motion-control models.
What is your return policy on worn athletic gear?
We offer a 30-day 'Test Run' guarantee. If your shoes or apparel don't feel right after a few miles, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race.
Are your high-performance fabrics machine washable?
Yes, most of our technical apparel is machine washable. We recommend washing in cold water on a gentle cycle and avoiding fabric softeners to preserve moisture-wicking properties.
Do you offer professional discounts for coaches or trainers?
Absolutely. Certified coaches, professional athletes, and fitness instructors can apply for our 'Pro-Run' program to receive exclusive discounts and early access to new releases.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your package directly through the 'Order History' section of your account.